Web Player Troubleshooting Guide
Login not working
Check username and password for extra spaces. Copy and paste from your credentials email. Try a different browser. Clear browser cache and try again.
Video not playing (black screen)
Try a different browser (Chrome first, then Firefox, then Edge). Enable JavaScript in browser settings. Disable ad blockers. Clear browser cache. Try Incognito mode.
Buffering or freezing
Check internet speed (10+ Mbps for HD). Close other tabs and apps. Try a wired connection. Clear browser cache. Try a different browser. Some web players work better in Chrome than Safari.
Audio not working
Check device volume. Try a different channel. Check browser audio permissions (Settings > Privacy > Site Settings > Sound). Try headphones to isolate the issue.
Web player not loading
Check if the URL is correct. Try refreshing the page. Clear browser cache. Disable all extensions and try again. Try a different browser. Check if your network blocks the URL.
Still stuck
Use Telegram support with your browser name, version, device type, and the specific error or issue. Screenshots help.